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Social Distancing and COVID Safety Measures

As we come back to the “new normal” and prepare to welcome you once again, we have changed our practises and procedures to put your wellbeing first!  So, whether you are staying with us for a staycation, a post lockdown trip, a city-break or on business – we are making staying with us a safe and enjoyable experience.


What to expect:


On arrival:



  • Please always wear a mask in the lobby and communal areas (corridors, stairwells, and lifts)

  • Stations dispensing sanitiser gels can be found in the lobby area.

  • Do not share the lift with other guests unless they are a part of your family or group


Check-In



  • Please always maintain 2 meters from our colleagues at all times.

  • Guests will be served individually (or a maximum of 2 guests per booking) from behind a screen.

  • Please have your passports or photo IDs ready. Only card payments are accepted, no cash.

  • Your temperature will be recorded.  We may also ask to record your temperature during your stay.

  • Wash your hands with soap and water as soon as you enter your apartment and before you touch other surfaces


During your stay:



  • Follow instructional signage placed around the building.

  • Your welcome pack will consist of complimentary tea, coffee and milk.

  • Housekeeping service during your stay is temporally suspended.

  • Rubbish removal, amenity replenishment, linen and fresh towels will be provided on request.

  • For guests on long/extended stays, weekly housekeeping service will be provided at an agreed time when you are not in the apartment. This is for your protection and the protection of our colleagues. Full PPE will always be worn when servicing your apartment.


Contactless Check-out:



  • Please leave your keys in the key drop box, we will sanitise them after your departure.

  • If you require an invoice, please contact us via email Reservations@bymansley.com


What we are doing for you:



  • We are using hospital-grade products to clean and sanitise all our apartments, offices and ‘high traffic’ surfaces.

  • There will be sanitising stations, one-way directional system throughout the buildings, and signage all around reminding guests of the measures in place.

  • We will be recording temperatures of our guests on arrival, and randomly during your stay.

  • You will check in to a sealed after cleaning’ apartment.  Once the apartment is prepared for your arrival, it will be sealed, and no one enters the apartment but you.

  • We have changed all our housekeeping processes and staff has been fully re-trained.

  • Staff will always wear appropriate PPE when needed and follow social distancing measures.

  • Increased sanitisation of – reception, lobby, lifts, staircases, handrails etc. during busy times.


What we are doing for colleagues:



  • Smaller teams are on-site to facilitate social distancing amongst staff.

  • Workstations will have essential equipment only.

  • Staggered arrival and break times.


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