Mansley Serviced Apartments offers high quality accommodation in Edinburgh, London, Inverness and Cheltenham. Our award winning properties are full of character, with their own individuality and style, reinforced with friendly and professional staff.
We are always on the look out for friendly, professional people with a ‘can do’ attitude to join our team. If this sounds like you then take a look at our current vacancies:
Full Time Guest Service Associate required (Mayfair, London)
Guest Service Associate required for a highly successful serviced apartment property in Mayfair, W1J. Part of the Mansley Serviced Apartment portfolio, 44 Curzon Street offers serviced apartments of distinction to a wide range of guests from all over the world.
Our Guest Service Associates are an essential point of contact for all our guests, both pre-stay and by delivering a warm welcome and ensuring guests receive quick, efficient and professional service throughout their stay. Working 5 days out of 7 on a rota system with a mix of early (07.30 – 15.05) and late (14.55 – 22.30) shifts as per the roster.
Must speak fluent English. Other languages advantageous.
Reporting to your Line Manager you will provide respectful, friendly and efficient check-ins/check-outs for all guests.
Meeting and greeting the guests and helping them with their enquiries.
Handling reservations requests and pre-stay enquiries.
Assisting guests with their luggage.
Reporting issues to Housekeeping and Maintenance.
General administrative tasks including, but not limited to: bookings; ledgers; checking rates and reservations; room allocations; cash handling and reporting Staying over on the premises for up to 30 nights per annum to provide emergency on call cover.
Administration and customer service skills required Good written and spoken communication skills A courteous, friendly and professional telephone manner Prepared to go above and beyond for our colleagues and clients Knowledge of London and the local area Experience in a similar role is desirable but not essential as full training will be given Excellent grooming standards Competent level of IT proficiency Be eligible to work in the UK Job Type: Full-time (37.5 hours)
Salary: A generous package is on offer including salary, holiday and pension benefits.
Job Type: Full-time